We hope your questions may be answered. Or drop us an email and we will get back to you within 2-3 working days.
- Is your clothing for female or male?
Our clothing are all unisex unless stated! We believe both sexes would be able to find their rightful fit with us!
ONLINE: Unfortunately we do not take reservations on our e-store. Once products are sold out, they will not be re-stocked.
IN-STORES: We may hold a product for up to 24 hours. The product will be released once the reservation expires.
- Do you ship internationally?
Yes, we do. Shipping is charged accordingly to your delivery address. Taxes and handling fees are not in PLAYHOOD's control. Please contact your local authority for further information.
- My order is faulty, what do I do?
Do contact our customer service team at email@example.com at the earliest date once you recieve your order.
Please specify the defective product in question, picture (if necessary) and order number.
- How can I cancel my order?
Contact our customer services team. Our team will help you with the refunding process and cancellation of your order.
In the case where the order has been dispatched, cancellation is not available.
- Is everything handprinted?
Yes! Everything under the "Painted" section in our shop are all hand-painted in our studio. However, our prints on our ready-to-wear series are either digitally printed or silk-screened.
- Would vintage jackets be re-stocked?
Our vintage jackets are hand-picked therefore there is only one of each design. We do however update our inventory every now and then.
- Would you like to collaborate?
We are also up to partner with like-minded souls, drop us a message!
- Do I have to provide my own denim?
Yes and no. You may provide a pre-loved denim from your wardrobe or alternately, you may purchase a Vintage jacket OR a PLAYHOOD design from us. A special rebate will be given for those who buys a product from us.
If none of the above is to your liking, our team can source for a design of your choice from stores for an extra cost.
- Is it possible to replicate a design?
We may re-design/re-paint one with a similiar aesthetic and style but there will be minor differences due to its' hand-painted factor.
- How much are your painted pieces?
Depending on the coverage and design complicity, prices start from SGD400 inclusive of consultation.
- Why are painted garments so expensive?
Every other design is different from each other making it almost exclusive. The price also represents the worth of the workmanship involved as if you're purchasing an artwork in the form of a garment.
- How long will it take to be completed?
We serve on a first-come-first-served basis. It can take up to 3 months. The suggested deadline includes consideration for the queue, jacket sourcing, design consultation and the time it takes for your jacket to be painted.
Of course, that doesn't mean you can't get it in lesser time than that.
It will be worth your while. ;)
- Do you paint on leather or other mediums?
Excluding denim, we accept canvas and steady fabrics such as cotton twill such as canvas shoes ONLY, caps/hats and tote bags.
We would accept leather pieces depending on the product's condition.
Every product will only be accepted for painting after examination.