TERMS AND CONDITIONS

(THE BORING BUT IMPORTANT BIT)

The following terms and conditions (hereby known as TOS) applies to all customers (hereinafter referred to as “you”). Please read carefully before using this website. This website is owned and operated by Playhood Private Limited. (PLAYHOOD, “us” or “we”) Reg no:.201720957R Located at 101A Upper Cross Street, People’s Park Centre, Unit #12-24, Singapore, 058358.

 

 

GENERAL

By using this website, you have read and agreed to the term and conditions stated. If you have any enquires, kindly contact us at info@playhood.net and our team would get back to you within 1-2 working days.

 

We may modify the TOS without notice from time to time. The Terms will apply to each order at the time. If you do not agree with any of terms and conditions, please stop using this website.

 

ORDERING

When placing an order with PLAYHOOD, all information must be accurate and factual. We recommended to read PLAYHOOD’s FAQ section before purchasing. We are entitled to cancel an order if the product involved is out of stock. All orders are subjected to availability. Regarding cancellation of an order, please refer to Frequently-Asked-Questions.

We attempt to display the colours of each merchandise as accurate as possible. Do note actual colours seen on the screen depends on the resolution. The products visualized on the website could appear differently from the original.

DELIVERY

Delivery charge will change according to shipping destination and weight. Please refer to the "Shipping” information page for countries we deliver to, cost and time frame.

PLAYOOD is not responsible for any orders loss caused by the mail provider. Orders within Singapore are untracked, the service is available for an additional S$4. All international orders comes with a tracking number. ​

RETURN

In the case of a return, the customer will first have to pay for delivery fees and retain a receipt. When we receive the order, we will determine if conditions are met for a return. In the case you’ve changed your mind before receiving your order, do contact us as soon as possible. Once the order is shipped out, you are expected to return the product accordingly.

We are not responsible for any damaged caused by the customer. (Ex. Wear and tear)

Please refer to our “Shipping”  section for further information.

EXCHANGES

Exchanges are subject to availability. We will exchange a product returned to us within 7 working days upon receiving it.

PRICES AND DUTIES

Prices stated on the website are based on Singapore Dollars (S$). For international orders, please note the final price does not include VAT nor import duties and PLAYHOOD does not hold any control over it. You must pay additional fees to receive your order. Please refer to your local customs for more information on pricing.

In the case the price of a product changes without notice, we will inform you with the correct price before processing and you hold the right to cancel the order.

CREDIT NOTES AND GIFT CARDS

An order has to be paid with a valid debit or credit card. We also accept PAYPAL. The amount will be immediately reserved on your card but will not be debited until the order has been dispatched.

PLAYHOOD do not accept gift cards in any form nor do we authorize sales by any third party.​​

OWNERSHIP OF RIGHTS

All rights, including copyright, on this website is owned by PLAYHOOD Private Limited. Any use of contents from this website including copying or storing as a whole or in parts for commercial purposes is strictly prohibited. You may not redistribute, modify, or re-post anything from this website without permission.

PLAYHOOD highly respects the privacy of personal information through our website will not disclose personal information of customers to any third party unless it is to provide service for you.

LIABILITIES

PLAYHOOD is not responsible for any indirect loss.

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PLAYHOOD® Pte. Ltd.

Registered since 2018.