DELIVERIES AND RETURNS

PLEASE REFER TO OUR "TERMS AND CONDITIONS" BEFORE PLACING AN ORDER

FOR OTHER ENQUIRIES, PLEASE REFER TO OUR "F.A.Q."

SINGAPORE ONLY

We use SingPost, non-standard deliveries would take 5-10 working days.

FREE DELIVERY WITHIN SINGAPORE

INTERNATIONAL

FREE INTERNATIONAL DELIVERIES FOR ORDERS ABOVE 30 SGD!

All international orders comes with a tracking number.

Please refer to below accordingly-

Canada: 6-10 working days

EU Countries*: 6-10 working days

Asia / Other Countries: 3-5 working days

*EU Countries includes United Kingdom, Germany and France

Delivery time depends on local area conditions or public holidays.

Custom clearance also depends on local authority.

RETURNS OR EXCHANGE 

Unfortunately, PLAYHOOD does not accept returns at the present moment.

In the case of a faulty or incorrect merchandise, we would like to apologise and offer an opportunity to exchange.

We do not accept refunds AND exchanges for customized orders and any damaged occurred by the receiving party.

We are entitled to deduct the direct cost of recovering the goods in the case any of these qualities are not kept.

In case an exchange is not applicable, you can receive an online credit note to the value of an item at that time

for your next purchase.

All exchanges will require proof of purchase to process.

HOW TO EXCHANGE

Send us an email at info@playhood.net to request for an exchange and we will get back to you within 1-2working days.

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PLAYHOOD® Pte. Ltd.

Registered since 2018.