PLEASE REFER TO OUR "TERMS AND CONDITIONS" BEFORE PLACING AN ORDER
FOR OTHER ENQUIRIES, PLEASE REFER TO OUR "F.A.Q."
We use SingPost, non-standard deliveries would take 5-7 working days.
STANDARD DELIVERY COSTS 5.90 SGD.
FREE DELIVERY WITHIN SINGAPORE OVER 40 SGD,
INTERNATIONAL DELIVERY COSTS 15 SGD
FREE INTERNATIONAL DELIVERIES FOR ORDERS ABOVE 70 SGD!
All international orders comes with a DHL tracking number.
Please refer to below accordingly-
Canada: 7-11 working days
EU Countries*: 7-11 working days
Asia / Other Countries: 5-9 working days
*EU Countries includes United Kingdom, Germany and France
Delivery time depends on local area conditions or public holidays.
Custom clearance also depends on local authority.
RETURNS OR EXCHANGE
Unfortunately, PLAYHOOD does not accept returns at the present moment.
In the case of a faulty or incorrect merchandise, we would like to apologise and offer an opportunity to exchange.
We do not accept refunds AND exchanges for customized orders and any damaged occurred by the receiving party.
We are entitled to deduct the direct cost of recovering the goods in the case any of these qualities are not kept.
In case an exchange is not applicable, you can receive an online credit note to the value of an item at that time
for your next purchase.
All exchanges will require proof of purchase to process.
HOW TO EXCHANGE
Send us an email at to request for an exchange and we will get back to you within 1-2working days.