Frequently asked questions
Can I wash the painted garments?
Yes of course! We recommend hand-washing with cold water. It has been tested by our team and the paint will not run as long as the garment is not deliberatly rub against rough surfaces.
What if the paint falls?
In the case the paint rubs off, we offer free retouching services.
How do I place a custom order?
Contact us via Instagram or email us at firstname.lastname@example.org!
Do I have to provide my own denim?
Yes and no. You may provide a pre-loved denim from your wardrobe or alternately, you may purchase a Vintage jacket OR a PLAYHOOD design from us. A special rebate will be given for those who buys a product from us.
How much are your painted pieces?
Do you paint on leather or other mediums?
Excluding denim, we accept canvas and steady fabrics such as cotton twill such as canvas shoes ONLY, caps/hats and tote bags.
What paint do you use?
We mix our own paint, that's part of the fun! ;)
How long would it take to be completed?
We serve on a first-come-first-served basis. It can take up to 3 months. The suggested deadline includes consideration for the queue, jacket sourcing, design consultation and the time it takes for your jacket to be painted.
Is it possible to replicate a design?
We may re-design/re-paint one with a similiar aesthetic and style but there will be minor differences due to its' hand-painted factor.
How do I wash the garments?
Why are painted garments so expensive?
Every other design is different from each other making it almost exclusive. The price also represents the worth of the workmanship involved as if you're purchasing an artwork in the form of a garment.
Is everything handpainted?
Yes! Everything under the "Painted" section in our shop are all hand-painted in our studio. However, our prints on our ready-to-wear series are either digitally printed or silk-screened.
Do you ship internationally?
Yes we do. Shipping is charged accordingly to your order's destination. Taxes and handling fees are not in PLAYHOOD's control. Please contact your local authority for further information.
Would Vintage jackets be restocked?
Our vintage jackets are all sourced from different countries thus there is only one piece of each in its' mentioned size.
Is your clothing for females or males?
Our clothing are all unisex unless stated! We believe both sexes would be able to find their rightful fit with us!
My order is faulty, what do I do?
Do contact our customer service team at email@example.com at the earliest date once you recieve your order.
Can I reserve a product?
How can I cancel my order?
Yes you may by contacting our customer services team. Our team will help you with the refunding process and cancellation of your order.
How do your size run?
The sizes stated on our products are all UK sizes. For oversized fits, we recommend you to opt for a size smaller than usual if you're seeking for a more regular fit
Our jackets come in 2 sizes 'XS/S' and 'M/L'. They are designed to be slightly oversized. Those with smaller build may opt for 'XS/S' and 'M/L' for those medium - bigger build.
We highly recommend to check the measurement table.